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| Criterion |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |  Operations MORT Analysis |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | High | High | High | Low |
Timedifferent | 0.5-2 Tage | 2-6 h | Mehrere Tage bis Wochen | 30-60 min |
Participantsdifferent | 6-12 | 3-10 | 2-6 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause | Root causeSafetySystemicIncident | Root causeQualityOperations |