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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Paper illustration of Request for Comments (RFC) with its method-specific working model.
Architecture
Request for Comments
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
HighMediumMediumLow
Timedifferent
0.5-2 Tage1-3 h1-3 Wochen vom Draft bis zur Entscheidung15-45 min
Participantsdifferent
6-121-83-20 Reviewer1-3
Formatdifferent
WorkshopWorkshop + asyncAsyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapArgument Map, Evidence Gaps, Decision RationaleRFC document, Reviewer comments, Decision rationale, Follow-up ADR or ticketsADR File, Decision Log, Rationale
Tagsno overlap
Service designOperationsJourneyBlueprint
SensemakingDecisionRationale
ArchitectureDecisionAsyncGovernance
ArchitectureRationaleDocumentationGovernance
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