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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a two-by-two Ansoff Matrix with four growth directions
Business Strategy
Ansoff Matrix
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of a six-field PESTLE grid
Business Strategy
PESTLE Analysis
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The Ansoff Matrix organizes growth options by market and product relation. It helps weigh expansion, diversification, and adaptation cleanly against each other.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.PESTLE Analysis makes political, economic, social, technological, legal, and environmental influences visible. The environment of an initiative is thereby read systematically instead of through isolated trends.
Complexitydifferent
HighLowLowMedium
Timedifferent
0.5-2 Tage45-90 min30-60 min1-3 h
Participantsdifferent
6-122-81-52-10
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapAnsoff Matrix, Growth Options, Risk NotesABC Classification, Focus Rules, Control ListPESTLE Map, External Risks, Strategic Questions
Tagsno overlap
Service designOperationsJourneyBlueprint
GrowthStrategyMarketPortfolio
PrioritizationOperationsPortfolio
StrategyMarketAnalysis
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