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Selected:Service BlueprintingAffinity DiagrammingArchitecture Inception CanvasCustomer Journey Canvas
| Criterion |  UX Design Service Blueprinting |  UX Research Affinity Diagramming |  Architecture Architecture Inception Canvas |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | The Architecture Inception Canvas bundles the first architecture questions into a compact decision picture. It fits when an initiative is still in motion but still needs clear guardrails. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Low | Low | Medium |
Timedifferent | 0.5-2 Tage | 45–90 min | 1-2 h | 1-3 h |
Participantsdifferent | 6-12 | 3-10 | 3-8 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Theme clusters, Insight statements, Opportunity areas | Inception Canvas, Risks, Goal List, Open Questions | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | SynthesisQualitativeRoot cause | AlignmentArchitectureCanvas | JourneyCustomerService designCanvas |