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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of a two-by-two Ansoff Matrix with four growth directions
Business Strategy
Ansoff Matrix
Paper illustration of a six-field PESTLE grid
Business Strategy
PESTLE Analysis
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.The Ansoff Matrix organizes growth options by market and product relation. It helps weigh expansion, diversification, and adaptation cleanly against each other.PESTLE Analysis makes political, economic, social, technological, legal, and environmental influences visible. The environment of an initiative is thereby read systematically instead of through isolated trends.
Complexitydifferent
HighLowLowMedium
Timedifferent
0.5-2 Tage30-60 min45-90 min1-3 h
Participantsdifferent
6-121-52-82-10
Formatdifferent
WorkshopAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapABC Classification, Focus Rules, Control ListAnsoff Matrix, Growth Options, Risk NotesPESTLE Map, External Risks, Strategic Questions
Tagsno overlap
Service designOperationsJourneyBlueprint
PrioritizationOperationsPortfolio
GrowthStrategyMarketPortfolio
StrategyMarketAnalysis
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