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Criterion
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumMediumHighLow
Timedifferent
1-4 hAs needed2-8 h30-60 min
Participantsdifferent
3-84-152-82-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Statement, Cause Hypotheses, Confirmed Causes, Action PlanIncident Log, Action Tracker, Stakeholder UpdatesProblem Analysis, Decision Analysis, Risk PlanFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
Root causeProblem solvingQualityIncident
IncidentOperationsReliability
Problem solvingRoot causeDecisionOperations
Root causeQualityOperations
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