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| Criterion |  Agile ROAM Board |  UX Design Service Blueprinting |  Operations 8D Problem Solving |  Operations Root Cause Analysis |
|---|---|---|---|---|
Purposedifferent | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitydifferent | Low | High | High | Medium |
Timedifferent | 20-40 min initial, dann laufend | 0.5-2 Tage | 1-6 Wochen | 1-4 h |
Participantsdifferent | 3-15 | 6-12 | 4-10 | 3-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | ROAM Board, Owner List | Service Blueprint, Fail Points, Ownership Map | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | RiskAgileTrackingAlignment | Service designOperationsJourneyBlueprint | QualityProblem solvingRoot cause | Root causeProblem solvingQualityIncident |