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Criterion
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Purposedifferent
Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.
Complexitydifferent
LowHighLowHigh
Timedifferent
30 min Setup, dann laufend0.5-2 Tage45-90 minSeveral meetings plus preparation and analysis; total effort depends on scope
Participantsdifferent
1-3 maintaining, briefing for everyone6-122-8Evaluation team, architects, and relevant stakeholders
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
RAID Log, Status Report SourceService Blueprint, Fail Points, Ownership MapRACI Matrix, Responsibility Map, Decision NotesPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations
Tagsno overlap
RiskTrackingStakeholdersGovernance
Service designOperationsJourneyBlueprint
RolesResponsibilityGovernanceOperations
ArchitectureQualityRiskTradeoffsStakeholders
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