View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  Operations RACI Matrix |  UX Research Customer Journey Mapping |  Architecture arc42 |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | Medium | Low | High |
Timedifferent | 45-90 min | 2-4 h | 1-2 Tage | 0.5-2 Tage |
Participantsdifferent | 2-8 | 4-10 | 1-4 | 6-12 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | RACI Matrix, Responsibility Map, Decision Notes | Journey Map, Pain-point List, Opportunity Backlog | Architecture Document, Context View, Runtime View, Deployment View | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | RolesResponsibilityGovernanceOperations | JourneyServiceService design | ArchitectureDocumentationCommunication | Service designOperationsJourneyBlueprint |