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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Visual Management workspace showing the question, observations, and next decision.
Operations
Visual Management
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.With high tempo and many parallel topics, the method makes status, deviations, and priorities visible at a glance. It reduces search effort and prevents what matters from getting lost in daily work.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumLowHighLow
Timedifferent
1-3 hOngoingHalber Tag30-120 min
Participantsdifferent
3-101-205-202-6
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogVisual Board, Status Indicators, Exception CuesSimulation Notes, Gaps List, Updated RunbooksObservation Notes, Improvement Ideas
Tags1 shared
ProcessOperationsImprovement
SignalsOperationsVisual management
ResilienceOperationsIncident
LeanObservationProcessOperations
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