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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.
Complexitydifferent
MediumHighLowHigh
Timedifferent
1-3 h0.5-3 Tage30-60 min2-6 h
Participantsdifferent
3-105-152-83-8
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogRich Picture, Root Definitions, Conceptual Models, Change AgendaFishbone Diagram, Cause Categories, Investigation BacklogCurrent Reality Tree, Core Problems, Intervention Ideas
Tagsno overlap
ProcessOperationsImprovement
Soft systemsComplexitySensemakingSystems thinking
Root causeQualityOperations
Systems thinkingRoot causeConstraintsCausality
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