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| Criterion |  Operations Process Mapping |  UX Design Service Blueprinting |  Operations Bottleneck Analysis |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 1-3 h | 0.5-2 Tage | 1-3 h | 1-3 h |
Participantsdifferent | 3-10 | 6-12 | 3-8 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Service Blueprint, Fail Points, Ownership Map | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | ProcessOperationsImprovement | Service designOperationsJourneyBlueprint | FlowMeasurementConstraints | JourneyCustomerService designCanvas |