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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration for DACI
Decision Making
DACI
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 h45-90 min30-60 min30-120 min
Participantsdifferent
3-102-82-102-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogRACI Matrix, Responsibility Map, Decision NotesDACI Matrix, Decision Owner, Decision LogObservation Notes, Improvement Ideas
Tagsno overlap
ProcessOperationsImprovement
RolesResponsibilityGovernanceOperations
DecisionRolesGovernanceAlignment
LeanObservationProcessOperations
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