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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of Outcome-Driven Innovation with its method-specific working model.
Product Discovery
Outcome-Driven Innovation
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.Outcome-Driven Innovation clarifies customer problems, solution opportunities, and evidence. It separates jobs, desired outcomes, importance, satisfaction, and opportunity, and captures results as desired outcome statements, an opportunity landscape, and segments by underserved needs.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
MediumHighLowLow
Timedifferent
1-3 hMehrere Wochen20-45 min30-120 min
Participantsdifferent
3-102-6 researchers plus sample3-122-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogDesired outcome statements, Opportunity landscape, Segmentation by underserved needs, Innovation hypothesesLessons learned, Action items, Event summaryObservation Notes, Improvement Ideas
Tagsno overlap
ProcessOperationsImprovement
OutcomesInnovationResearchQuantitative
LearningOperationsImprovement
LeanObservationProcessOperations
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