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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper objective sheet with five SMART fields, baseline, target, owner, deadline and a complete result statement.
Product Strategy
SMART Goals
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When goals are formulated too generally, it brings measurability, direction, and timing into shape. It prevents intentions from staying without clear verification.When strategic direction needs to become measurable, it connects ambition with checkable results. It makes goals connectable to focus and review.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-3 h30-120 min15-30 min1-2 h Setup
Participantsdifferent
3-102-61-82-20
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogObservation Notes, Improvement IdeasSMART Goal, Measurement Note, DeadlineOKR set, Measurement plan, Review cadence
Tagsno overlap
ProcessOperationsImprovement
LeanObservationProcessOperations
GoalsPlanningMeasurementAlignment
GoalsAlignmentOutcomesMeasurement
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