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| Criterion |  Operations Process Mapping |  UX Research Empathy Mapping |  UX Research Affinity Diagramming |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Medium | Low | Low | Low |
Timedifferent | 1-3 h | 30–60 min | 45–90 min | 20-45 min |
Participantsdifferent | 3-10 | 4-8 | 3-10 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Empathy Map, Assumptions List, Research Gaps | Theme clusters, Insight statements, Opportunity areas | Lessons learned, Action items, Event summary |
Tagsno overlap | ProcessOperationsImprovement | SynthesisQualitativeWorkshop | SynthesisQualitativeRoot cause | LearningOperationsImprovement |