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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-3 h1-3 hAs neededHalber Tag
Participantsdifferent
3-103-84-155-20
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogBottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresIncident Log, Action Tracker, Stakeholder UpdatesSimulation Notes, Gaps List, Updated Runbooks
Tagsno overlap
ProcessOperationsImprovement
FlowMeasurementConstraints
IncidentOperationsReliability
ResilienceOperationsIncident
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