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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 h1-3 hAs needed20-45 min
Participantsdifferent
3-103-84-153-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogBottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresIncident Log, Action Tracker, Stakeholder UpdatesLessons learned, Action items, Event summary
Tagsno overlap
ProcessOperationsImprovement
FlowMeasurementConstraints
IncidentOperationsReliability
LearningOperationsImprovement
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