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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Behavior Over Time Graph.
Systems Thinking
Behavior Over Time Graph
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 h20-45 min30-60 min30-60 min
Participantsdifferent
3-101-102-82-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogBehavior Over Time Graph, Trend Hypotheses, Key EventsFishbone Diagram, Cause Categories, Investigation BacklogIceberg Worksheet, Pattern Notes, Intervention Ideas
Tagsno overlap
ProcessOperationsImprovement
Systems thinkingPatternsDynamics
Root causeQualityOperations
Systems thinkingRoot causePatterns
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