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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Empathy Mapping
UX Research
Empathy Mapping
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 h45–90 min20-45 min30–60 min
Participantsdifferent
3-103-103-124-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogTheme clusters, Insight statements, Opportunity areasLessons learned, Action items, Event summaryEmpathy Map, Assumptions List, Research Gaps
Tagsno overlap
ProcessOperationsImprovement
SynthesisQualitativeRoot cause
LearningOperationsImprovement
SynthesisQualitativeWorkshop
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