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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumHighMediumLow
Timedifferent
30-60 min je Interview2-6 h1-4 Wochen30-60 min
Participantsdifferent
5-12 Interviews3-103-10 Kunden2-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsFMEA Table, Risk Priority, Mitigation ActionsConcierge Learnings, Service Blueprint, MVP RisksFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
DiscoveryInterviewsValidation
RiskQualityOperationsRoot cause
MVPValidationServiceDiscovery
Root causeQualityOperations
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