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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumHighLowLow
Timedifferent
30-60 min je Interview2-6 h15-30 min30-60 min
Participantsdifferent
5-12 Interviews3-102-62-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsFMEA Table, Risk Priority, Mitigation ActionsRoot cause notes, CountermeasuresFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
DiscoveryInterviewsValidation
RiskQualityOperationsRoot cause
Root causeIncidentLeanProblem solving
Root causeQualityOperations
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