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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.
Complexitydifferent
MediumLowHighLow
Timedifferent
30-60 min je Interview30-60 min2-6 h45-90 min
Participantsdifferent
5-12 Interviews2-83-102-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsFishbone Diagram, Cause Categories, Investigation BacklogFMEA Table, Risk Priority, Mitigation ActionsAssumption List, Critical Assumptions, Learning Plan
Tagsno overlap
DiscoveryInterviewsValidation
Root causeQualityOperations
RiskQualityOperationsRoot cause
AssumptionsRiskDecisionDiscovery
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