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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumLowLowHigh
Timedifferent
30-60 min je Interview30-60 min45-90 min2-6 h
Participantsdifferent
5-12 Interviews2-82-83-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsFishbone Diagram, Cause Categories, Investigation BacklogAssumption List, Critical Assumptions, Learning PlanFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
DiscoveryInterviewsValidation
Root causeQualityOperations
AssumptionsRiskDecisionDiscovery
RiskQualityOperationsRoot cause
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