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Criterion
Paper illustration of a Polarity Map with two poles and four quadrants
Systems Thinking
Polarity Mapping
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Polarity Mapping makes tensions between two opposing poles tangible, such as standardization and adaptation or control and autonomy. The method guards against making apparent either-or decisions prematurely.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 h120 min initial, dann laufend20-45 min90-180 min initial, dann laufend
Participantsdifferent
3-123-61-83-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Polarity Map, Warning Signs, Balance ActionsHEART-GSM Table, DashboardOwnership Reflection, Action Commitment, Coaching NotesKPI Tree, Owner List
Tagsno overlap
Systems thinkingTradeoffsLeadership
MetricsUX researchMeasurementSatisfaction
ResponsibilityLeadershipTeam
MetricsStrategyAlignmentMeasurement
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