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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 Tage1-3 Wochen1-2 Tage20-45 min
Participantsdifferent
Internes Team5-12 InterviewsBased on research questionBased on research question
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesJob Stories, Outcome Statements, Opportunity ListFindability Metrics, Path Analysis, Revised IAContent groups, Label set, IA hypotheses
Tagsno overlap
ResearchCustomerSynthesis
CustomerOutcomesNeeds
Information architectureNavigationFindability
Information architectureNavigationStructure
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