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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Failure Scenario Analysis.
Engineering
Failure Scenario Analysis
Empathy Mapping
UX Research
Empathy Mapping
A hypothetical failure makes concrete risks, signals, and fitting mitigations visible.
Decision Making
Pre-Mortem
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures.
Complexitydifferent
MediumMediumLowLow
Timedifferent
1-3 Tage1-3 h30–60 min20–45 min
Participantsdifferent
Internes Team3-84-8Small cross-functional group
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesFailure Scenarios, Risk Notes, Control Gaps, Test and Response ActionsEmpathy Map, Assumptions List, Research GapsRisk list, Mitigation plan, Assumption log
Tagsno overlap
ResearchCustomerSynthesis
FailureResilienceRisk
SynthesisQualitativeWorkshop
RiskDecisionFailurePlanning
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