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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of Product Vision Board with its method-specific working model.
Product Strategy
Product Vision Board
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When a product needs a shared direction, it connects target audience, benefit, and business picture in a clear vision. It makes the envisioned future legible for the team.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 Tage1-3 h90-180 min initial, dann laufend1-2 h
Participantsdifferent
Internes Team3-103-82-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesCustomer Journey Canvas, Pain Points, Experience OpportunitiesKPI Tree, Owner ListProduct Vision Board, Vision Statement, Assumptions and Validation Questions
Tagsno overlap
ResearchCustomerSynthesis
JourneyCustomerService designCanvas
MetricsStrategyAlignmentMeasurement
VisionCanvasStrategyAlignment
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