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Criterion
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
LowHighMediumMedium
Timedifferent
1 h bis mehrere WochenHalber Tag bis mehrere Wochen120 min initial, dann laufend90-180 min initial, dann laufend
Participantsdifferent
1-84-123-63-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
PDCA Log, Experiment Plan, Learning Outcome, Standard ChangeBalanced Scorecard, Strategic Measures, Initiative MapHEART-GSM Table, DashboardKPI Tree, Owner List
Tagsno overlap
Continuous improvementLeanExperiments
StrategyMetricsExecution
MetricsUX researchMeasurementSatisfaction
MetricsStrategyAlignmentMeasurement
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