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| Criterion |  Operations Kepner-Tregoe |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Operations 8D Problem Solving |
|---|---|---|---|---|
Purposedifferent | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | High | High | Medium | High |
Timedifferent | 2-8 h | 0.5-2 Tage | 2-4 h | 1-6 Wochen |
Participantsdifferent | 2-8 | 6-12 | 4-10 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop + async |
Outputdifferent | Problem Analysis, Decision Analysis, Risk Plan | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | Problem solvingRoot causeDecisionOperations | Service designOperationsJourneyBlueprint | JourneyServiceService design | QualityProblem solvingRoot cause |