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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper objective sheet with five SMART fields, baseline, target, owner, deadline and a complete result statement.
Product Strategy
SMART Goals
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When strategic direction needs to become measurable, it connects ambition with checkable results. It makes goals connectable to focus and review.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When goals are formulated too generally, it brings measurability, direction, and timing into shape. It prevents intentions from staying without clear verification.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-2 Tage1-2 h Setup120 min initial, dann laufend15-30 min
Participantsdifferent
10-502-203-61-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesOKR set, Measurement plan, Review cadenceHEART-GSM Table, DashboardSMART Goal, Measurement Note, Deadline
Tagsno overlap
SatisfactionPrioritizationCustomer
GoalsAlignmentOutcomesMeasurement
MetricsUX researchMeasurementSatisfaction
GoalsPlanningMeasurementAlignment
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