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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.
Complexitydifferent
MediumHighHighLow
Timedifferent
1-2 Tage2-8 h2-6 h30-60 min
Participantsdifferent
10-502-83-101-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesProblem Analysis, Decision Analysis, Risk PlanFMEA Table, Risk Priority, Mitigation ActionsPareto Chart, Top Causes, Focus List
Tagsno overlap
SatisfactionPrioritizationCustomer
Problem solvingRoot causeDecisionOperations
RiskQualityOperationsRoot cause
PrioritizationQualityFocusRoot cause
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