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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When strategic direction needs to become measurable, it connects ambition with checkable results. It makes goals connectable to focus and review.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-2 Tage120 min initial, dann laufend1-2 h Setup90-180 min initial, dann laufend
Participantsdifferent
10-503-62-203-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesHEART-GSM Table, DashboardOKR set, Measurement plan, Review cadenceKPI Tree, Owner List
Tagsno overlap
SatisfactionPrioritizationCustomer
MetricsUX researchMeasurementSatisfaction
GoalsAlignmentOutcomesMeasurement
MetricsStrategyAlignmentMeasurement
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