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| Criterion | ![]() Product Discovery Kano Model | ![]() Business Strategy GAP Analysis | ![]() Product Strategy Counter Metrics | ![]() UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 1-2 Tage | 1-3 h | 30-60 min | 120 min initial, dann laufend |
Participantsdifferent | 10-50 | 2-8 | 2-6 | 3-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Gap Matrix, Action Plan, Risk Notes | Counter Metric List, Guardrail Definitions | HEART-GSM Table, Dashboard |
Tagsno overlap | SatisfactionPrioritizationCustomer | StrategyAnalysisPlanning | MetricsMeasurementStrategyExperiments | MetricsUX researchMeasurementSatisfaction |



