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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumLowLowHigh
Timedifferent
1-2 Tage30-60 min30-60 min2-8 h
Participantsdifferent
10-502-81-52-8
Formatdifferent
Workshop + asyncWorkshopAsyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesFishbone Diagram, Cause Categories, Investigation BacklogABC Classification, Focus Rules, Control ListProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
SatisfactionPrioritizationCustomer
Root causeQualityOperations
PrioritizationOperationsPortfolio
Problem solvingRoot causeDecisionOperations
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