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| Criterion |  Product Discovery Kano Model |  Product Strategy Counter Metrics |  Business Strategy Balanced Scorecard |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | Medium | Low | High | Medium |
Timedifferent | 1-2 Tage | 30-60 min | Halber Tag bis mehrere Wochen | 120 min initial, dann laufend |
Participantsdifferent | 10-50 | 2-6 | 4-12 | 3-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Counter Metric List, Guardrail Definitions | Balanced Scorecard, Strategic Measures, Initiative Map | HEART-GSM Table, Dashboard |
Tagsno overlap | SatisfactionPrioritizationCustomer | MetricsMeasurementStrategyExperiments | StrategyMetricsExecution | MetricsUX researchMeasurementSatisfaction |