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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-2 Tage2-6 h1-3 h30-60 min
Participantsdifferent
10-503-102-81-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsCause Tree, Evidence Notes, CountermeasuresPareto Chart, Top Causes, Focus List
Tagsno overlap
SatisfactionPrioritizationCustomer
CausalityIncidentRoot causeTimeline
Root causeTreeIncidentQuality
PrioritizationQualityFocusRoot cause
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