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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-2 Tage1-6 Wochen2-8 h15-30 min
Participantsdifferent
10-504-105-122-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority Themes8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanEvent Timeline, Ubiquitous Language, Boundaries, Open QuestionsRoot cause notes, Countermeasures
Tagsno overlap
SatisfactionPrioritizationCustomer
QualityProblem solvingRoot cause
Domain-Driven DesignEventsDiscoveryWorkshop
Root causeIncidentLeanProblem solving
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