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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
A paper-based illustration representing WSJF with its core stages and visible working result.
Agile
WSJF
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.When many tasks compete for the same capacity, it orders work by economic impact. It makes time lost, benefit, and effort comparable together.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-3 Wochen45-90 min1-2 Tage15-30 min
Participantsdifferent
5-12 Interviews3-1010-502-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListRanked Backlog, Cost-of-Delay AssumptionsKano Matrix, Feature Classes, Priority ThemesRoot cause notes, Countermeasures
Tagsno overlap
CustomerOutcomesNeeds
LeanEconomicsSequencePrioritization
SatisfactionPrioritizationCustomer
Root causeIncidentLeanProblem solving
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