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| Criterion |  Product Discovery Jobs to Be Done |  UX Research Tree Testing |  UX Design Customer Journey Canvas |  UX Research Card Sorting |
|---|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 1-3 Wochen | 1-2 Tage | 1-3 h | 20-45 min |
Participantsdifferent | 5-12 Interviews | Based on research question | 3-10 | Based on research question |
Formatdifferent | Workshop + async | Async | Workshop | Workshop + async |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Findability Metrics, Path Analysis, Revised IA | Customer Journey Canvas, Pain Points, Experience Opportunities | Content groups, Label set, IA hypotheses |
Tagsno overlap | CustomerOutcomesNeeds | Information architectureNavigationFindability | JourneyCustomerService designCanvas | Information architectureNavigationStructure |