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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Fault Tree Analysis.
Operations
Fault Tree Analysis
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.For a critical top event with several possible triggers, the method logically models failure paths. It makes visible which combinations of conditions can lead to damage.
Complexitydifferent
MediumLowLowHigh
Timedifferent
1-3 Wochen30 min Setup, dann laufend30-60 min2-6 h
Participantsdifferent
5-12 Interviews1-3 maintaining, briefing for everyone2-83-8
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListRAID Log, Status Report SourceFishbone Diagram, Cause Categories, Investigation BacklogFault Tree, Critical Paths, Cause Hypotheses, Control Actions
Tagsno overlap
CustomerOutcomesNeeds
RiskTrackingStakeholdersGovernance
Root causeQualityOperations
RiskRoot causeSafety
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