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| Criterion |  Product Discovery Jobs to Be Done |  UX Research Customer Journey Mapping |  Facilitation Lean Coffee |  Facilitation Open Space Technology |
|---|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a group without a fixed agenda needs to get into useful conversations quickly, Lean Coffee structures the start around interests rather than a presentation. The group itself negotiates which topics get time first and which wait. | When a complex topic does not yet have a fitting agenda, Open Space Technology hands topic ownership back to the participants. The format suits questions that only move forward when real interest determines the order. |
Complexitydifferent | Medium | Medium | Low | High |
Timedifferent | 1-3 Wochen | 2-4 h | 30-90 min | 0.5-2 Tage |
Participantsdifferent | 5-12 Interviews | 4-10 | 3-20 | 20-500+ |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Journey Map, Pain-point List, Opportunity Backlog | Prioritized Topics, Discussion Notes, Action Items | Session Marketplace, Proceedings, Action Topics |
Tagsno overlap | CustomerOutcomesNeeds | JourneyServiceService design | FacilitationAutonomyDialogue | FacilitationLarge groupAutonomy |