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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration of Scatter Diagram with its method-specific working model.
Operations
Scatter Diagram
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When the question is whether two measures are related, the method makes patterns in the data picture visible. It separates felt correlations from relationships that actually show up in the data.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
MediumHighLowHigh
Timedifferent
1-3 Wochen2-6 h30-90 min1-6 Wochen
Participantsdifferent
5-12 Interviews3-101-44-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListFMEA Table, Risk Priority, Mitigation ActionsScatter Plot, Korrelationsnotiz, Hypothesenliste8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
CustomerOutcomesNeeds
RiskQualityOperationsRoot cause
Root causeQualityVisualization
QualityProblem solvingRoot cause
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