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| Criterion |  Product Discovery Jobs to Be Done |  Operations Failure Mode and Effects Analysis |  UX Research Empathy Mapping |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Medium | High | Low | Low |
Timedifferent | 1-3 Wochen | 2-6 h | 30–60 min | 30-60 min |
Participantsdifferent | 5-12 Interviews | 3-10 | 4-8 | 2-8 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | FMEA Table, Risk Priority, Mitigation Actions | Empathy Map, Assumptions List, Research Gaps | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | CustomerOutcomesNeeds | RiskQualityOperationsRoot cause | SynthesisQualitativeWorkshop | Root causeQualityOperations |