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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for ALPEN Method
Operations
ALPEN Method
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumHighLowLow
Timedifferent
1-3 Wochen2-6 h10-20 min daily30-60 min
Participantsdifferent
5-12 Interviews3-1012-8
Formatdifferent
Workshop + asyncWorkshopAsyncWorkshop
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListFMEA Table, Risk Priority, Mitigation ActionsDaily Plan, Time Estimates, Review NotesFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
CustomerOutcomesNeeds
RiskQualityOperationsRoot cause
PlanningTime managementProductivityOperations
Root causeQualityOperations
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