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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Surveys method illustration showing its working structure
UX Research
Surveys
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 Wochen20-45 min3-14 Tage1-3 Tage
Participantsdifferent
5-12 InterviewsBased on research question50+Internes Team
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListContent groups, Label set, IA hypothesesSurvey Results, Charts, Segment InsightsPersona Profiles, Needs Summary, Scenario Notes
Tagsno overlap
CustomerOutcomesNeeds
Information architectureNavigationStructure
QuantitativeResearchValidation
ResearchCustomerSynthesis
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