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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
1-3 Wochen1-6 Wochen45-90 min2-6 h
Participantsdifferent
5-12 Interviews4-103-83-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Job Stories, Outcome Statements, Opportunity List8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanImpact Map, Outcome Hypotheses, Delivery OptionsFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
CustomerOutcomesNeeds
QualityProblem solvingRoot cause
OutcomesStrategyBehaviorPlanning
RiskQualityOperationsRoot cause
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