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| Criterion | ![]() Product Discovery Jobs to Be Done | ![]() Operations 8D Problem Solving | ![]() Operations 5 Whys | ![]() Operations Root Cause Tree Analysis |
|---|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie. |
Complexitydifferent | Medium | High | Low | Medium |
Timedifferent | 1-3 Wochen | 1-6 Wochen | 15-30 min | 1-3 h |
Participantsdifferent | 5-12 Interviews | 4-10 | 2-6 | 2-8 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Root cause notes, Countermeasures | Cause Tree, Evidence Notes, Countermeasures |
Tagsno overlap | CustomerOutcomesNeeds | QualityProblem solvingRoot cause | Root causeIncidentLeanProblem solving | Root causeTreeIncidentQuality |



