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| Criterion |  UX Research Customer Journey Mapping |  Agile WSJF |  Operations Barrier Analysis |  Delivery Cost of Delay |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many tasks compete for the same capacity, it orders work by economic impact. It makes time lost, benefit, and effort comparable together. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. | Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence. |
Complexitydifferent | Medium | High | Medium | High |
Timedifferent | 2-4 h | 45-90 min | 2-4 h | 90-180 min |
Participantsdifferent | 4-10 | 3-10 | 2-6 | 3-8 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Ranked Backlog, Cost-of-Delay Assumptions | Barrier Inventory, Failure Analysis per Barrier, Action Backlog | CoD Table, Prioritization Sequence |
Tagsno overlap | JourneyServiceService design | LeanEconomicsSequencePrioritization | Root causeSafetyIncident | PrioritizationDeliveryEconomicsDecision |