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| Criterion |  UX Research Customer Journey Mapping |  Facilitation 3-Circle Venn Diagram |  Facilitation Stakeholder Mapping |  Operations Change Analysis |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When three perspectives matter at the same time, a Three-Circle Venn Diagram shows the overlaps and remainders precisely. It makes visible where shared effect arises and where only a partial perspective applies. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. |
Complexitydifferent | Medium | Low | Low | Medium |
Timedifferent | 2-4 h | 15-45 min | 60–90 min | 45-120 min |
Participantsdifferent | 4-10 | 2-8 | 2-8 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Venn Diagram, Overlap Notes, Differentiators | Stakeholder Map, Engagement Plan, Risk Notes | Change Matrix, Cause Hypotheses, Validation Questions, Action List |
Tagsno overlap | JourneyServiceService design | ComparisonFacilitationAlignment | StakeholdersAlignmentFacilitationChange | ChangeRoot causeTroubleshootingComparison |